Local: 720-210-0058·National: 720-210-0058|6147 N Telluride Way, Bldg 3 Ste 310 · Denver CO 80249|nav.diaAirport
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Carla — N.E.M.T. Medical Mobility's 24/7 Multilingual AI Transportation Assistant

Available now — 24/7

Carla

Your MV-1 Reservation Assistant.

Reserve an MV-1, modify your reservation, or get help — Carla answers 24/7 in 30+ languages and checks the same live inventory as the website.

Reserve an MV-1Modify My Reservation
I need help — call 720-210-0058

Carla

MV-1 Reservation Assistant

"I'd like to reserve an MV-1 for September 12th."
"I can help with that. What date would you like to return the vehicle?"
"Quiero reservar una van accesible."
"Con gusto le ayudo. ¿Qué fecha necesita el vehículo?"

What Carla Does

Carla handles transportation intake — identifying your needs and collecting trip information — so our team can arrange your ride quickly and accurately.

Answers every call

No voicemail. No hold music. Carla picks up every call, 24 hours a day, 7 days a week.

Speaks your language

Carla communicates in 30+ languages — English, Spanish, Arabic, Somali, Vietnamese, Amharic, and many more.

Identifies your needs

Carla asks the right questions to determine whether you need wheelchair, stretcher, ambulatory, dialysis, or other transport.

Collects trip information

Pickup address, destination, appointment time, mobility equipment — Carla gathers everything our team needs.

Escalates when needed

When a situation requires human judgment, Carla connects you with our transportation team directly.

24/7, including holidays

Medical needs don't follow business hours. Carla is available every night, every weekend, every holiday.

Carla knows every type of NEMT

Whether you're calling for yourself, a parent, a patient, a caregiver, or a facility resident, Carla can identify the right transportation type and collect the information needed to arrange your ride.

  • Wheelchair transport
  • Stretcher transport
  • Ambulatory transport
  • Dialysis transport
  • Hospital discharge
  • DIA airport transport
  • Cancer treatment transport
  • Veterans VA transport
  • Senior mobility

One number. Every need.

720-210-0058

Local Denver line — Carla answers

720-210-0058

National line — also answered by Carla

Call Carla Now

30+ Languages

Language should never be a barrier to medical transportation. Carla communicates fluently in over 30 languages — just call and she'll adapt.

EnglishSpanishArabicSomaliVietnameseAmharicFrenchMandarinRussianSwahiliTigrinyaNepaliBurmesePortugueseHindiTagalogKoreanJapaneseGermanItalianPolishHaitian CreoleHmongKhmerPashtoDariUrduBengaliPunjabiYoruba+ more

What Carla is — and isn't

Carla is a transportation intake assistant. She is not a medical professional.

Carla does

  • ✓Identifies your transportation needs
  • ✓Collects your ride information
  • ✓Communicates in 30+ languages
  • ✓Answers calls 24/7
  • ✓Helps with transportation requests
  • ✓Connects you with our team when needed

✕Carla does not

  • ✕Provide medical advice
  • ✕Determine medical necessity
  • ✕Triage medical emergencies
  • ✕Replace human judgment
  • ✕Handle emergency 911 situations

For medical emergencies, call 911. Carla handles transportation intake only.

Frequently Asked Questions

What is Carla?
Carla is N.E.M.T. Medical Mobility's AI phone assistant. She answers calls 24 hours a day, 7 days a week, communicates in 30+ languages, helps identify the type of transportation you need, and collects the information our team needs to arrange your ride.
Does Carla replace human staff?
No. Carla handles initial call intake — identifying transportation needs and collecting trip information — and connects callers with our human transportation team when needed. She's an access layer, not a replacement.
Can Carla book my ride?
Carla collects the information needed to arrange your ride and routes it to our transportation team. For confirmed bookings and scheduling, our team follows up. Call 720-210-0058 to speak with Carla or our team directly.
What languages does Carla speak?
Carla communicates in 30+ languages including English, Spanish, Arabic, Somali, Vietnamese, Amharic, French, Mandarin, Russian, Swahili, and many more. If you're not sure whether your language is supported, just call — Carla will adapt.
Is my information safe when I talk to Carla?
N.E.M.T. Medical Mobility takes patient privacy seriously. Carla is used for transportation intake only — she identifies transportation needs and collects trip logistics. She does not provide medical advice, determine medical necessity, or triage emergencies.
What if I need to speak with a human?
Carla connects callers with our human team whenever needed. If you prefer to speak with a person directly, call 720-210-0058 and ask for a team member.
Is Carla available on nights and weekends?
Yes. Carla answers calls 24 hours a day, 7 days a week — including nights, weekends, and holidays. Medical transportation needs don't follow business hours, and neither does Carla.

Transportation That Answers.

No voicemail. No language barrier. Just call.

Carla is ready right now.

720-210-0058

Or explore our specialized transport programs

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